Shipping & Returns

Shipping Policy

We ship customers in the U.S. by USPS Priority Mail within 3 business days. Occasionally, when there is an increased order volume (due to special sales and holidays), we may require several additional days for shipping. Please know, we only ship orders on business days (Mon-Fri). For customers in the U.S., we use USPS Priority Mail. We offer $7.95 flat rate shipping and free shipping on orders more than $75. The transit time depends on the destination, but it is usually 1 to 5 business days. Please check your tracking information for details. The tracking info is sent after we process your order.  

 Order Under $75 Order of $75 or More
For Customers in the U.S$7.95Free




For international customers, we only accept orders from Canada and we use USPS Priority Mail International. Shipping to Canada may take 6-10 business days. International custom shipping fees are not included in the rates and can be charged by USPS.  If you have any questions about the custom fees, please contact your local postal office.

Order Under $100
Order $100 - $200
Order of $200 or More
For Customers in Canada$20.00$15.00Free

Wholesale Customers 

Please go to our online wholesale website


Return Policy

Customer satisfaction is our top priority. If you are not happy with our products, please contact us within 30 days of your order date by email at info@sugimotousa.com. All returns must be pre-approved. If the return is due to our error, we will issue a return shipping label and send it to you. We accept returns on products purchased directly from our website. All other returns must be made to the original retailer, except for cases of product defects. Returns will be given the option of a refund or equivalent exchange. All teaware must be unused and in original condition.

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